- Tech Insights
A decade ago, many enterprise businesses had in-house IT departments, and only small companies outsourced their IT. These days, organizations of all sizes widely recognize the inherent benefits of outsourcing some, if not all of their IT support needs. Consequently, the marketplace for managed IT services has become increasingly crowded with small and independent IT service providers, each competing to attract clients, but with little to offer in terms of real strategic business value. DP Solutions realizes that organizations nationwide need top-notch managed IT services and risk management to remain competitive in their industries. Rather than merely fixing or managing technology, DP Solutions provides a world-class IT services methodology that focuses on building standards and alignment with their clients.
" DP Solutions keeps us up and running. With other providers, we became so accustomed to mundane service that it became expected. We have found DP Solutions to beresponsive, transparent, accessible and very knowledgeable. They have exceeded our expectations. "
DP Solutions is a world-class Managed Services Provider (MSP) with a comprehensive set of products, services, and solutions to help clients achieve their business technology goals. Throughout their 48 year history, they have learned what it takes to be successful and have specifically tailored their services to meet and exceed client expectations. DP Solutions becomes an extension of their client’s organizations, focusing on both short-term objectives and long-term technology initiatives. They provide all the benefits of a fully-staffed IT department for businesses that either don’t have internal IT staff, or for those organizations looking to augment their existing IT staff. DP Solutions works seamlessly with clients to provide 24x7 locally staffed service desk, 24x7 proactive monitoring and management, preventative maintenance, and technology planning sessions.
DP Solutions delivers results and drives outcomes through the consistent implementation of standards and alignment with industry best practices. Each client receives an executive level resource who provides daily, weekly, monthly and quarterly check-ins and reviews to ensure that goals and milestones are being met. The company’s dedicated account management team consistently measures, scores, and reports on the state of their client’s business systems against industry standards and creates clear technology plans and roadmaps to get their IT systems to where they need to be for success.
DP Solutions’ customer care philosophy is built around proactive support and client-centric communication. As one of the company’s clients, Dawn Durden of Asset Strategy Consultants explains, "DP Solutions keeps us up and running. With other providers, we became so accustomed to mundane service that it became expected. We have found DP Solutions to beresponsive, transparent, accessible and very knowledgeable. They have exceeded our expectations.” Dawn continues, “DP Solutions offers consistency in every aspect. From answering questions to installation of hardware, their technicians are consistently adept and professional, and have the patience to take time to explain a subject until it’s understood. The firm leaders stay involved and are ready to meet or speak with you no matter the subject.”
In 2019, DP Solutions will be focusing a tremendous amount of energy on improving their account management and client engagement practices, as well as implementing standards and alignment reporting, technology road mapping, and risk assessment and advisory services as part of their service offering. “As always providing a truly superior client experience is our top priority and we feel that these services will help us earn substantially more business and increase our value to our existing client base,” said Karyn Schell, President of DP Solutions.
Karyn Schell, President
DP Solutions was a privately held company with a mission to provide corporations with high quality technology services to improve their business processes.