- Tech Insights
As a software engineer, Nick Thalas saw a gap within the hospitality technology space that he was determined to bridge. He incorporated Silverware in 1992 to deliver the most innovative and beneficial technologies in the hospitality industry. The company was then recognized as the first Canadian company to build a graphical Windows-based Point-of-Sale solution. Today, Silverware has been recognized multiple times as 1 of the Top 100 Fastest Growing Companies by Profit Magazine; been voted #1 POS Software on many occasions; and the Company now works with some of the most recognizable brands in the industry. Being a customer-centric organization Silverware is determined in helping clients provide an elevated guest experience. “Some believe that good service means taking orders and running food in a timely and efficient manner. We believe great service extends far beyond that. With Silverware, we ensure every aspect of the guest experience is taken care of, from when the first customer walks in, until the last one walks out,” says Thalas.
Over the past 25+ years, Silverware has remained focused to help customers operate a more efficient operation—from the ease-of-use and functionality of the POS, up to managing the back end and in conjunction with above store cloud reporting—through their suite that helps restaurateurs and hoteliers put the customer first while increasing the bottom line. “We have a more graphical & feature-rich front end that allows for unique customizations on the backend, and offer real time cloud-based management and analytics which help operators keep their finger on the pulse,” adds Thalas. “The importance of continuously developing new solutions, adding functionality to our existing software, and integrating with strategic software partners has helped thrust Silverware forward.”
In the ever-changing technology industry, Silverware provides a hybrid cloud and premise solution. “We are combining the best of both worlds together to offer our customers all the functionality they could ask for alongside the most reliable solution on the market,” adds Thalas. Silverware uniquely offers the ability for multiple operating systems on one database, users can implement fixed and retail-hardened POS units in conjunction with iOS devices for mobile & tableside ordering. Seamlessly integrated with the Silverware POS system, the native Silverware Avrio4 iOS App gives service staff the ability to place orders on an iPad, iPad Mini, iPhone, and/or iPod Touch device using Wi-Fi, Internet or Cellular.
" Some believe that good service means taking orders and running food in a timely and efficient manner. We believe great service extends far beyond that. With Silverware, we ensure every aspect of the guest experience is taken care of, from when the first customer walks in, until the last one walks out "
It is pertinent to mention that Silverware’s Avrio POS product is the most flexible and customizable solution available. It is fully multilingual, multi-currency and offers a graphical solution never seen before in the industry. This product leverages a SQL-server database and communicates with the cloud in real time. The backend offers strength when it comes to the User Experience (UX), User Interface (UI), and increases efficiencies within each environment.
The company is constantly staying at the forefront of technology—scanning the market and communicating directly with operators, understanding the ‘pain-points’ from a hands-on user or manager of a restaurant—their R&D expands beyond the hospitality space. Silverware’s development roadmap includes expanding to their suite of technologies and includes a number of items that will specifically help with targeting chains, franchises, and global hotel & resort brands. “We have seen a huge benefit in thinking ‘outside the box’ when it comes to our development & offerings,” concludes Thalas.
Founder and CEO
Silverware POS provides end-to-end solutions for the Hospitality industry.