“Client-centric Pioneering Leader”

Sam Khashman, President and CEO of ImagineSoftware, established the company in 2000, with the vision of workflow-centric computer systems. He applied his industry experience in manufacturing, financial, insurance, and operations with high volume transactions to develop ImagineSoftware’s Revenue Cycle Management (RCM) system. Khashman leveraged his extensive background in systems integration, process efficiency, and imaging systems, devoting his career to evolving markets with various software solutions. He is recognized within the healthcare industry for combining complex processes into efficient, single system solutions. With more than 25 years of executive leadership, he has directed the development and commercialization of more than 20 software products. The ImagineSoftware suite is utilized by thousands of unique users and clients, serving more than 200 million patients across all 50 states.

"The leading provider of medical billing automation software and revenue cycle management applications."

From the beginning, Sam’s mission was rooted in- driving the success of clients, partners, and employees by creating dynamic systems and a culture of excellence. The original intent of the company was to solve highly complex process and workflow issues through the intelligent use of technology. “With our original products addressing concepts related to document imaging and transaction processing workflow. In 2002, we successfully deployed an enterprise-wide analysis and financial system based on Kaplan and Norton's balanced scorecard,” says Sam. “The healthcare sector quickly emerged as an opportunity area and by 2003 Imagine actively began to focus on the healthcare IT sector. The team’s willingness to tackle any issues and fill any RCM gaps earned it a statement by one of its early clients: ‘If you can imagine it, they can do it’.”

With the tremendous improvement opportunity that healthcare had to offer and Sam’s drive to solve complex issues, he formulated the company vision “To be the leading healthcare revenue cycle management platform.” “We fast tracked an iterative software process, accommodating needs for our clients to create a scalable platform that would have lasting value,” he adds. “Until now, our client’s feedback has and will generate the paths our product offerings take. They drive our success and we take their needs to heart.” Imagine has always listened and responded to meet their aspirations—whether they develop new products, utilizes partner programs, or rethinks a way to fill a gap, the company continues to focus on their clients' success, and the ultimate stakeholder; the patient.

The company’s recipe for success is to anticipate, innovate, and integrate. Their ‘cutting-edge’ technology lies within the software’s ability to continuously learn from existing practices, driving innovative development, and creating intelligent automation that helps clients achieve optimal performance and measurable results. “Always focused on helping our clients achieve peak performance while providing measurable results, ImagineSoftware is committed to intuitive RCM solutions,” says Sam. “We accomplish this by offering client’s greater visibility into different organizational departments– information technology, patient engagement, demographic mix, and payer behavior and patterns.”

Imagine’s success is fueled by their sustainable growth and adaptability to change, continuously remaining innovative, motivated, responsive, and customer-centric. “We never forget who we work for. Without our clients, we are just a software company. They are the reason we’re successful,” says Sam. ImagineSoftware provides a variety of approaches ranging from traditional system automation, over bot technology, to artificial intelligence within its product suite. This allows the machine to learn patient behavior to accelerate and enhance reimbursements. ImagineAITM, as it’s aptly named, allows health providers to gather detailed patient demographics and payer information while customizing billing messaging, accordingly, based on patients’ ability to pay their medical bills.

ImagineSoftware is a growth-minded company and they want to maintain their lead in the healthcare market. “We are more than software, and this is what sets us apart from our competitors. Our strategy is simple – we listen,” adds Sam. “Continuous innovation allows us to lead the industry and establish lasting relationships with our clients. We research changes in the industry, take note when major events can impact business and adapt when necessary.” IE