Pankaj Singh, CTO of National Auto Care (NAC) has leveraged traditional organizational resources such as people, data, and infrastructure throughout his career, and put them together in a cross-functional way to encourage them to embrace a networked model for execution. He acts as a catalyst in influencing decision making of key leaders in the organization that impact the most significant strategic decisions and has culminated in him being one of the most sought-after leaders today.
“To be the most innovative partner in the F&I industry. We are committed to our team and business partners so that we can achieve our ultimate goal: to secure strong, enduring partnerships with the industry’s best providers.”
“Having one eye on emerging IT technologies and the other on building a link between business and technology to drive digital transformation is of the utmost importance,” says Pankaj. “I also place an emphasis on leveraging data and analytics across the organization for decision making, while harnessing the relation with the leaders to capture the emotional side of the workforce, with ultimate focus on driving organization effectiveness. That is a successful organization.”
According to Pankaj, most technologists try to speed things up by installing new technologies or changing processes, but before embarking on the journey of transformation, one needs to have a clear understanding of their situation and direction leading to clear set of priorities and minimal distraction.
“It takes a great deal of on-the-ground skill to resolve the paradox of successful incubation of new ideas and marginalized outcomes due to isolation; by combining the speed and agility of a startup with comprehensive full-scale execution, the team can acquire, develop, and sustain the capabilities needed to differentiate ourselves,” explains Pankaj who has taken NAC to new heights with his visions.
NAC has always been steadfast in its commitment to its unique sales funnel, relying on independent agents in protected markets to sell the company’s products to dealer partners. That means that every product, program or service NAC brings to market is designed with their agents in mind, and they take special care to ensure that every resource being provided is an exciting opportunity for the dealerships. In addition, they strive to offer services that few others can – industry-exclusive sales training courses that can be conducted in the dealership by the company’s dedicated training director; an outstanding claims and customer service staff that takes the burden of claims administration off of the dealerships; custom marketing services for agencies and dealerships, and unique wealth-building opportunities.
Having an agile organization that is constantly innovating, constantly spotting and reacting to new opportunities is how NAC is working toward building lasting partnerships by providing superior service, uncompromising honesty and respect, and forward-thinking solutions. It is a business that is constantly improving its understanding of how, what, and when the customer wants to interact and buy. “Every success we can have in the market can be and will be copied by our competitors. What one cannot copy is how people work together in an organization,” adds Pankaj. NAC focuses on three Cs: Compliance, Customer and Cash.
“One of the core values always used in decision making is to make it easier for the customer to do business with us, even if it means it is harder for us internally or a more manual process in the backend,” he adds. “We study to understand the market and customer needs and do right by them. Reacting to the COVID-19 situation, we launched our new product ‘Antimicrobial’ to keep our customers safe and make it relevant for them in today's situation.”
NAC’s relationships with its agents and dealers built on years of uncompromising honesty and respect, and, industry leading innovative solutions and quality products is what makes them the leaders today. For instance, in response to the impact COVID-19 has had on the F&I industry, NAC’s Chief Executive Officer Tony Wanderon founded the F&I Providers Relief Fund, a charitable effort created specifically for F&I managers who are dealing with financial struggles during these unprecedented times. From the CEOs initial email to fellow F&I providers in the industry, dozens of partners quickly joined the effort, and in less than a month, the F&I Providers Relief Fund has grown to a collaborative effort supported by more than 45 companies that has raised more than $450,000 to provide financial assistance grants to F&I managers and their families. Hundreds of grant requests have been submitted since the effort was publicly announced, and dozens of grants are being awarded each week.
Pankaj Singh
CTO National Auto Care
For 35 years, National Auto Care Corp. has provided F&I products, product administration, consulting services, training, and marketing support to independent agents and the automotive industry. Our executive team has extensive experience in the automotive F&I industry, making National Auto Care uniquely qualified to help you build your dealer F&I business.