Kyle Ryan, CTO of Kareo, has been diligently working on the company’s mission to help a critical segment of the healthcare market – the independent medical practice – by providing the technology solutions they need. Unlike healthcare providers who are employed by hospitals or health systems, independent providers, which are often small businesses with all those operating challenges, are required to consider much more than just the health of their patients. In today’s healthcare environment, physicians are also responsible for managing staff, marketing their practice, communicating with patients, overseeing the billing process and managing expenses. Without the right tools and support, the complexity and administrative hassles they face can distract them from doing their most important job — providing patient care.
“ We believe technology can make a substantial difference in the daily lives of physicians, their staff and the patients they serve. ”
“We believe technology can make a substantial difference in the daily lives of physicians, their staff and the patients they serve,” says Kyle. “Kareo is the only provider to specifically design and develop solutions to meet the unique needs of the independent practice, and because of this focus, we have become the industry leader in this space.” Kareo offers a comprehensive, robust and easy-to-use cloud-based clinical and practice management software platform that includes electronic health records (EHR), patient engagement, telemedicine, medical billing, revenue cycle analytics, marketing and mobile apps, and has been able to advance the technology with truly industry-leading solutions.
According to Kyle, the healthcare space is certainly complex from a technology standpoint – there’s a lot of facets to it. To really drive market share and growth, Kareo has enabled key technologies and capabilities to meet the important needs of independent practice customers. Two examples would be their payment solution and telehealth technology. “With the current global pandemic, of course, the need and use of telehealth has skyrocketed practically overnight. This year we’ve introduced the next-generation Kareo Telehealth solution, which offers new levels of ease of use and advanced capabilities,” adds Kyle. “It’s designed for both the medical community as well as mental health practices. Mental health is a key practice segment with specific needs and our telehealth solution has been extremely effective to meet those requirements, and we’re seeing tremendous growth in that.” In addition, the company has added some key capabilities in their payment solution this past year which has driven phenomenal growth. It now has higher levels of capability, helping providers get paid faster, increasing patient collections and reducing call volume.
Running an independent practice is extremely complex in terms of clinical requirements, as well as medical billing and practice management. Regulatory requirements around clinical documentation, electronic health records and reporting can be time-consuming and burdensome for providers. At its core, the Kareo platform is designed to simplify these operations for medical offices, to make it more intuitive and then introduce intelligence to help practices become more efficient, and ultimately, free up the providers’ time for patient care. “Our goal is really to significantly reduce the amount of time our customers spend in the platform because we’ve made it so intuitive and efficient,” adds Kyle. “My vision for the Kareo platform of the future will enable a provider to never have to touch a computer during the entire patient visit, allowing them to 100% focus on their patient.” The platform enables providers and practices to build that relationship with their patients and be patient focused. It frees up their time, enables higher efficiency and reduces the burden of administrative requirements, so they can create an amazing patient experience. Kareo’s solutions enable customers to manage their online tools so they can build a superior experience with their patients, serve those patients more effectively and empower patients to better work with their providers.
It is pertinent to mention that Kareo’s product development team culture is built upon the principle that the best idea wins, no matter who or where it comes from. “Each team player who’s helping create the solution knows they’re empowered to share their ideas and that they will be genuinely listened to and considered,” adds Kyle. “We are ensuring that our whole team’s focus is on innovation and the best way to get there, so we can support our customers and help them improve their practices to enhance patient care.”IE
Kyle Ryan
CTO of Kareo
Kareo is the only cloud-based and complete medical technology platform purpose built to meet the unique needs of independent practices. Today we help over 50,000 providers in all 50 states run more efficient and profitable practices, while delivering outstanding patient care. In 2016, Kareo introduced the first technology platform that helps independent practices find more patients, manage their care with a fully certified and easy to use EHR, and get paid quickly – all in one complete and integrated package.