- Tech Insights
The mortgage market is extremely competitive, and the only way Prospect Home Finance has been able to consistently outshine the competition has been to let their customers’ voices be heard online, in the most organic setting possible. “What is meant by this is that a growing number of lenders have been able to trick the Google search engines, the online review sites (Yelp, etc.) and dress up their online presence with "Paid for tutorials," "Paid Review Sites" and "Self-Promoted" rewards and recognition that do not seem to be indicative of their customers’ experiences relating to their product/service levels,” says Jason Vondrak, CEO and Founder of Prospect Home Finance. “It is our opinion that increasing consumer awareness surrounding "Paid for" sites like J.D. Power is becoming decreasingly reliable. We are confident in our approach that homeowners are making better decisions when deciding on or shopping for their home finance needs.”
The Prospect Home Finance team has done an incredible job asking for genuine feedback from their customer base while also responding to customer complaints in real time. “We would much rather hear negative feedback online, in public view, than not view it at all and/or have our marketing department bury it with Search Engine Optimization tricks,” adds the steadfast leader. “Our strategy has been to consistently listen to the customer, especially when they are saying unflattering things, because that is when we can learn the most.” Hearing and responding to complaints online without having the strategy to hide them from public view holds the company accountable. Because of this genuine approach to discovering and identifying with real clients online, Prospect Home Finance is confident that homeowners will be able to see through the self-proclamations of top lenders with either "0 Organic Reviews" or Negative Reviews. It is pertinent to mention that the Prospect Home Finance Team is second to none regarding taking care of their customers and treating them like family.
"Since Prospect Home Finance's inception in 2006, they have always focused on the client experience. Over the past 15 years, the Prospect Home Finance Team has done an amazing job of continuously improving the online lending process."
Since Prospect Home Finance's inception in 2006, they have always focused on the client experience. Over the past 15 years, the Prospect Home Finance Team has done an amazing job of continuously improving the online lending process. Since most of their customers apply online, their success (A 5-Star Customer Experience) has revolved around their ability to make the home finance process fast, friendly, and affordable. The home finance process is complicated because there are multiple parties involved (Title, Escrow, Notary, Underwriting, etc.) in getting the loan closed. Prospect Home Finance has been able to develop great partnerships with many of their third-party providers, and this has allowed them to get their turn times down below 30 days, consistently, even in a high-volume market when the average turn times are closer to 60-65 days from start to finish.
In some ways, the role of a home financing company is quite grounded. The repetitive cycle of financing can often become mundane. But at Prospect Home Finance, they have a unique vision beyond the numbers and pride themselves on providing each client with excellent customer service during this exciting step in life. “We appreciate the opportunity to empower our clients with every loan. We do more than finance growing families and dream kitchens. We finance the freedom from landlords and burdensome interests,” says Jason.
Prospect Home Finance was named the #1 Mortgage Broker and the #2 Mortgage Refinance Company in San Diego, according to Expertise.com. Intending to connect people with the best local mortgage experts, Expertise.com finds and reviews the top service professionals in over 200 industries across the U.S., helping customers find the best-qualified professionals for their needs.
“We are excited to expand Prospect Home Finance to the La Jolla area! We have outgrown our current offices in Pacific Beach and are happy to announce we will also have a presence in the Merrill Lynch building in La Jolla,” adds Jason. IE
CEO of Prospect Home Finance
Prospect Home Finance was founded in San Diego, CA in 2006. Since our founding, it has been our goal to put Californians in a stronger financial position. Our experienced loan originators can help you lower your monthly payment by refinancing your existing home loan or find the perfect loan program to finance a new home.