“Provider of Innovative Suggestions and Solutions”

Isaac Newman, COO of The MedServ Group and DentServ Dental Services, is a visionary and industry expert who has years of experience in healthcare operations. Isaac has always brought his personal touch and forward-thinking flair to the companies he’s been associated with, and each has benefited from that in various ways. His ability to create and then cultivate business relationships where the customer knows they can always rely on him sets him apart from other COOs. For example, while The MedServ Group provides Doctors, Isaac has gotten calls about everything from holiday party entertainment to recommendations for exterminators because clients know he will have one – or find one!

"The MedServ Group currently specializes in providing care to patients of long-term care facilities such as skilled nursing facilities and rehab centers"

The MedServ Group specializes in providing care to patients of long-term-care facilities such as skilled nursing/rehab facilities and senior living centers. With a keen understanding of how these facilities operate, and for the various regulatory reporting requirements, Isaac and The MedServ Group constantly bring innovative suggestions and solutions to clients. As an organization gets larger, there can be a tendency for the “institution” to dampen the “inspiration.” When asked how The MedServ Group combats this, Isaac says, “our fast-growing nature creates the opportunity for us to further engage new additions to the team, and look to them for a fresh set of eyes on things – most often, their input keeps things exciting and inspired!”

The company’s state-of-the-art equipment is brought on-site and treatment is performed at any location, which ensures efficiency, safety and total resident satisfaction. The company provides its doctors with top of the line, updated, portable equipment, so that patients can be seen in the comfort of their room or preferred location. “This makes the patient experience as efficient, comfortable, and – most importantly – as safe as possible,” says Isaac.

The MedServ Group has implemented a user-friendly app to track patient care and things such as glasses/denture orders. Because the app is available on each doctor’s mobile device or tablet at any time, any requests that come in or questions about an exam can be answered in minutes. And while The MedServ Group’s product is second to none, it’s really the customer service and relationship with Isaac or a member of his team that differentiates the company from the competition.

Advising future COO’s who want to make it big in the market, Isaac’s primary advice is “don’t be afraid to fail. Everyone starts somewhere. So long as you are learning from your mistakes along the way, any failures will make you a more well-rounded and understanding COO. With that said, find a mentor, someone with not just the title but with the reputation you strive for. That is invaluable!” Speaking of company plans for the near future, the spearheading leader says, “The MedServ Group is poised for even more national growth – stay tuned!”IE